Terms of use

TERMS OF USE
Effective Date: July 30, 2026

These Terms of Use (“Terms”) govern your access to and use of https://elevatewithkatriona.com (the “Site”), including the Terms page at https://elevatewithkatriona.com/terms, and any products, services, coaching, courses, programs, memberships, communities, content, or events offered by BBK COACHING LLC.
Please read these Terms carefully. By accessing the Site, creating an Account, purchasing a Product or Service, selecting a checkbox accepting these Terms, or otherwise participating in our offerings, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use the Site or purchase or participate in our Products or Services.
Certain Products or Services may have additional written terms, an order form, checkout terms, program description, or participant agreement (“Offer-Specific Terms”). Offer-Specific Terms supplement these Terms. If there is a direct conflict, the Offer-Specific Terms control only with respect to that Product or Service.

1. Definitions
In these Terms:

“Account” means an account used to access any part of the Site, a Product, a Service, program materials, or a community.
“Company,” “we,” “us,” or “our” means BBK COACHING LLC.
“Content” means all text, images, graphics, audio, video, recordings, workouts, meal guidance, plans, templates, worksheets, downloads, software, designs, trademarks, methods, frameworks, and other material made available through the Site or our Products or Services.
“Product” or “Service” means any coaching service, fitness or wellness program, course, training plan, nutrition guidance, consultation, membership, community, event, digital product, or related offering provided by us.
“User,” “you,” or “your” means any visitor, purchaser, participant, Account holder, or other person accessing the Site or our Products or Services.
“User Content” means any information or material submitted, uploaded, posted, displayed, or communicated by a User, including messages, comments, photographs, videos, audio, testimonials, progress updates, questionnaire responses, and community posts.

2. Information About Us
The Site and the Products and Services are owned and operated by:
Legal entity: BBK COACHING LLC
Business structure: Nevada limited liability company
Nevada registration number: NV20232927571
Managing members: Lorenzo Carlo Reyes Aromin and Katriona Ignacio Aromin
Registered business address: 2605 S Decatur Blvd Ste 123 #611, Las Vegas, Nevada 89102, United States
General and legal email: team@elevatewithkatriona.com
Customer support and refund email: teamkatriona@gmail.com
BBK COACHING LLC operates the business associated with Katriona Ignacio Aromin.

3. Access to the Site
Access to publicly available portions of the Site is generally free of charge. You are responsible for the equipment, software, internet connection, and other arrangements necessary to access the Site and our Products or Services.
The Site and all Products and Services are provided on an “as available” basis. We may update, alter, suspend, withdraw, or discontinue any part of the Site at any time. We do not guarantee that the Site or any specific feature will always be available, uninterrupted, secure, or error-free.
We may restrict access to some or all of the Site where reasonably necessary for maintenance, security, legal compliance, business operations, or protection of our rights or Users.

4. Eligibility and Accounts
You must be at least 18 years old and legally capable of entering into a binding agreement to use our Products or Services.
When creating an Account or making a purchase, you agree to provide accurate, current, and complete information and to update it when necessary. You may not:

create an Account for another person without authorization;
impersonate another person or provide misleading information;
share your login credentials or allow another person to access paid Content through your Account; or
use another User’s Account.

You are responsible for maintaining the confidentiality of your credentials and for activity occurring through your Account. Notify us promptly at teamkatriona@gmail.com if you believe your Account has been accessed or used without permission.

5. Products and Services
We may offer individual or group coaching, recorded courses, fitness programs, workout plans, nutrition guidance, memberships, consultations, digital materials, communities, live calls, feedback, recordings, and related Products or Services.
The specific scope, schedule, price, features, duration, and deliverables of each offering will be described on the applicable sales page, checkout page, order form, or other Offer-Specific Terms.
Unless the applicable offer states otherwise:

standard or base-tier Products and Services include access for six months from the date access is first granted; and
extended, premium, or high-ticket Products and Services include access for twelve months from the date access is first granted.

Access is personal, limited, revocable, non-exclusive, non-transferable, and only for your own private, non-commercial use. Access expires automatically at the end of the applicable period. You are responsible for completing or reviewing materials during your access period.
We may make reasonable changes to program content, delivery methods, schedules, call dates, instructors, coaches, guest experts, communities, or supporting materials. We may reschedule or replace a live session where reasonably necessary. Such changes do not entitle you to a refund unless required by applicable law or unless the change removes a material part of the Product or Service without a reasonable substitute.
We do not guarantee that every live session will be recorded or that every recording will remain available for the entire access period unless expressly stated in the applicable offer.

6. Orders, Pricing, and Payment
Prices may be displayed and paid in different currencies. Currency conversion rates, international transaction charges, payment-provider fees, bank charges, taxes, duties, and similar costs may apply. Unless applicable law or the checkout page states otherwise, you are responsible for all such amounts.
Payments may be processed through Whop or another third-party payment provider. Your payment may also be subject to that provider’s terms and privacy practices.
We may offer:

payment in full; or
a fixed installment or partial-payment plan.

We do not offer automatically renewing subscriptions unless a particular offer expressly states otherwise and you separately agree to the renewal terms.
By selecting an installment plan, you authorize the scheduled charges disclosed at checkout and agree to pay the full purchase price, subject to the refund rights in Section 7. An installment plan is a payment arrangement for one purchase, not a cancel-at-any-time subscription.
After the applicable refund period expires:

for a Product or Service lasting more than 30 days, you remain responsible for the full purchase price after 14 days from the date access is first granted; and
for a Product or Service lasting 30 days or less, you remain responsible for the full purchase price after 7 days from the date access is first granted.

Stopping participation, failing to use the Product or Service, missing calls, losing interest, experiencing a change in personal circumstances, or requesting cancellation after the applicable refund period does not cancel the remaining installment obligation, except where required by law.
If a payment is declined, reversed, overdue, or otherwise unsuccessful, we may:

notify you and request an updated payment method;
retry an authorized payment where permitted;
suspend access to the Product, Service, Content, calls, or community; and
terminate access if the amount remains unpaid.

Suspending or terminating access for non-payment does not cancel amounts already due under an agreed installment plan.

7. Refund and Cancellation Policy

7.1 Refund periods
Subject to applicable law:

for a Product or Service lasting more than 30 days, you may request a refund within 14 calendar days from the date access is first granted; and
for a Product or Service lasting 30 days or less, you may request a refund within 7 calendar days from the date access is first granted.

After the applicable period expires, payments are non-refundable and any remaining installments continue to be due.
If mandatory consumer law gives you rights that cannot legally be waived or limited, those rights will apply.

7.2 How to submit a formal refund request
A refund request must be submitted by email to teamkatriona@gmail.com within the applicable refund period. The email must have the subject line:

FORMAL REFUND REQUEST – [YOUR FULL NAME]
The request should include:

your full legal name;
the email address used for the purchase;
the name of the Product or Service;
the purchase date and the date access was received;
the order number, invoice number, or transaction ID, if available;
a clear statement that you are formally requesting a refund; and
a brief reason for the request so that we can properly review and document it.

After sending the formal email, you should notify our team through the support channel you normally use and confirm that the refund request has been submitted. A message sent only through social media, a community, a direct message, or another informal channel does not constitute a formal refund request unless we expressly confirm otherwise in writing.
The time the email is received will be used to determine whether the request was submitted within the applicable period. We may request reasonable information to verify your identity and purchase.

7.3 Refund processing and loss of access
If a refund is approved:

access to the Product, Service, Content, calls, and community will be terminated immediately;
you must stop using and delete any materials in your possession where deletion is technically possible;
the refund will ordinarily be sent to the original payment method; and
processing times, exchange-rate differences, and payment-provider or bank fees may be outside our control.

A refund does not authorize you to retain, copy, distribute, or continue using any Content.

7.4 No transfers
Purchases, Accounts, program places, access rights, and unused access periods may not be transferred, assigned, sold, exchanged, or gifted to another person. Unless we expressly agree otherwise in writing, participation may not be deferred or moved to a later program.

7.5 Payment disputes and chargebacks
Before initiating a chargeback or payment dispute, please send a written explanation to teamkatriona@gmail.com and notify support so that we have a reasonable opportunity to investigate and resolve the matter.
Submitting a knowingly false or fraudulent chargeback, or retaining access or Content after receiving a refund, may constitute a breach of these Terms. Nothing in this Section limits a right that cannot be waived under applicable law or the rules of your payment provider.

8. Health, Fitness, Nutrition, and Coaching Disclaimer
Our Products and Services provide general fitness, wellness, nutrition, educational, and coaching information. Although services may be provided by a qualified fitness coach, BBK COACHING LLC and its coaches are not acting as your physician, psychologist, psychiatrist, licensed dietitian, physical therapist, or other healthcare provider unless expressly stated in writing.
Our Products and Services do not provide:

medical diagnosis, treatment, or emergency care;
psychotherapy or mental-health treatment;
physical therapy or rehabilitation;
individualized medical nutrition therapy;
legal, financial, or investment advice; or
a substitute for advice, examination, diagnosis, or treatment from an appropriately licensed professional.

Nutrition guidance is educational and coaching-based and is not intended to diagnose, treat, cure, or prevent any disease or medical condition.
You are responsible for determining whether participation is appropriate for you. Before beginning or changing an exercise, nutrition, or wellness program, you should consult an appropriately qualified healthcare professional, particularly if you:

are pregnant, may be pregnant, recently gave birth, or are breastfeeding;
have an injury, illness, disability, medical condition, chronic condition, or history of surgery;
take medication or receive medical treatment;
experience pain, dizziness, faintness, breathing difficulty, unusual fatigue, or other concerning symptoms;
have or may have an eating disorder, disordered eating, or a serious mental-health condition; or
have any doubt about your ability to participate safely.

If you have an eating disorder, serious medical condition, significant injury, or mental-health condition, you must obtain support and clearance from an appropriately licensed professional. Our Products and Services are not a replacement for that specialist care.
In an emergency, stop using the Product or Service and contact local emergency services or a qualified healthcare provider immediately. Do not rely on our Site, team, community, messages, or coaching calls for emergency assistance.

9. Assumption of Risk and Participant Responsibility
Physical activity and changes to exercise, nutrition, and lifestyle involve inherent and sometimes unforeseeable risks, including soreness, strains, falls, injuries, allergic reactions, changes in physical or mental well-being, and, in rare circumstances, serious injury or death.
To the fullest extent permitted by law, by choosing to participate, you:

confirm that you are voluntarily participating;
accept responsibility for evaluating your health, physical condition, environment, equipment, and ability to participate;
agree to follow safety instructions and use reasonable judgment;
agree to stop immediately if you experience pain, dizziness, faintness, shortness of breath, or other concerning symptoms;
understand that modifications may be necessary and that not every exercise or recommendation is suitable for every person; and
knowingly accept the ordinary and inherent risks associated with participation.

You are responsible for using safe equipment, maintaining a safe exercise area, selecting appropriate intensity, and seeking professional medical advice where necessary.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, including liability arising from fraud, willful misconduct, or other liability that applicable law does not permit us to waive.

10. No Guarantee of Results
Individual outcomes vary. We do not promise or guarantee any particular:

weight loss, body composition, strength, fitness, health, nutrition, or wellness result;
physical appearance or “before and after” outcome;
business, financial, personal, emotional, or lifestyle result;
completion time, level of engagement, or continued motivation; or
outcome shown in a testimonial, case study, example, or marketing communication.

Results depend on many factors outside our control, including your starting point, health, consistency, effort, adherence, genetics, environment, circumstances, and decisions.
Testimonials and examples describe individual experiences and are not promises that you will achieve the same or similar results.

11. Live Sessions, Recordings, and Participation
Group and individual calls, coaching sessions, workshops, events, or community sessions may be recorded. Where required, we will provide notice that a session is being recorded.
By remaining in and participating in a session after receiving notice, you consent to the recording of your name, image, voice, chat messages, and contributions for the purposes of:

delivering the Product or Service;
making a replay available to authorized participants;
maintaining internal training, quality, or business records; and
providing support and administering the program.

If you do not want your image or voice included, you should contact us before the session and, where practical, keep your camera and microphone turned off and avoid submitting identifying information through the session chat. Some interactive services may not be available without participation.
We will not use your image, voice, testimonial, progress story, health information, or “before and after” content in public marketing without separate authorization where required.
You may not record, photograph, screen-record, reproduce, download, distribute, or share a session or replay without our prior written permission.

12. User Content
You retain ownership of User Content you submit.
You grant us a limited, non-exclusive, worldwide, royalty-free license to host, store, copy, display, transmit, and otherwise use User Content only as reasonably necessary to:

provide and administer the Product or Service;
communicate with you and provide feedback or support;
operate a private community or make authorized session recordings available;
maintain security and business records; and
comply with law and enforce these Terms.

This operational license ends when the User Content is no longer reasonably needed, subject to legal retention obligations, backups, and our Privacy Policy.
We will obtain separate permission before using a testimonial, progress photograph, transformation story, or other User Content in advertising or public promotional materials where required.
You represent that:

you own or have permission to submit the User Content;
its submission and authorized use do not violate another person’s rights;
it is accurate where presented as factual; and
it complies with these Terms and applicable law.

13. Intellectual Property
All Content, excluding User Content, is owned by or licensed to BBK COACHING LLC and is protected by copyright, trademark, and other intellectual property laws.
Your purchase grants only a limited right to access and use Content personally during the applicable access period. Unless we expressly authorize it in writing, you may not:

download, copy, reproduce, record, modify, translate, publish, or create derivative works from Content;
share login credentials, files, screenshots, recordings, links, or Content with another person;
sell, sublicense, distribute, upload, transmit, or publicly display Content;
use Content to create or support a competing product, service, course, coaching program, or business;
remove copyright, trademark, confidentiality, or ownership notices;
scrape, mine, extract, or systematically collect Site or program Content; or
use our names, logos, trademarks, branding, or Content in a way that suggests endorsement or affiliation.

No intellectual property rights are transferred to you. Unauthorized use may result in immediate suspension or termination without refund and may expose you to legal claims.

14. Community Standards, Confidentiality, and Acceptable Use
Private communities and group programs depend on trust. You must treat other participants, coaches, team members, and their information with respect.
You may not:

disclose outside the group any private, personal, business, health, financial, or identifying information shared by another participant;
copy, screenshot, record, publish, or forward another participant’s messages or contributions without permission;
harass, threaten, bully, stalk, intimidate, exploit, discriminate against, or abuse another person;
post unlawful, defamatory, obscene, deceptive, dangerous, infringing, or malicious content;
provide medical or other professional advice while falsely presenting yourself as qualified;
solicit participants, advertise unrelated products, spam, or use participant information for unauthorized commercial purposes;
attempt to gain unauthorized access to Accounts, systems, Content, or data;
introduce malware, malicious code, or harmful technology;
interfere with the operation or security of the Site or community;
share, resell, or commercially exploit our Content; or
use the Site, Products, Services, or community in violation of applicable law.

Although we require confidentiality, we cannot guarantee that another participant will comply. Avoid sharing information you are not comfortable disclosing in a group setting.

15. Suspension and Termination
We may remove content, restrict participation, suspend access, or terminate an Account or participation where we reasonably believe that you:

breached these Terms or Offer-Specific Terms;
failed to make a required payment;
shared an Account or Content;
infringed intellectual property or privacy rights;
endangered, harassed, or disrupted other participants or our team;
violated group confidentiality;
engaged in fraud, abuse, illegal conduct, or misuse of the Site; or
created a security, legal, reputational, or operational risk.

Where appropriate, we may provide notice and an opportunity to correct the breach. Serious misconduct may result in immediate removal.
If access is terminated because of your breach or non-payment, you are not entitled to a refund, and any payment obligations that accrued under an installment plan remain due, except where applicable law requires otherwise.
Sections intended by their nature to survive termination, including provisions concerning payment, intellectual property, confidentiality, disclaimers, liability, dispute resolution, and governing law, will remain effective.

16. Third-Party Services and Links
The Site and our Products or Services may rely on or link to independent payment providers, hosting providers, community platforms, communication tools, social networks, or other third-party services.
We do not control and are not responsible for the availability, security, content, policies, or actions of independent third parties. Your use of their services may be subject to separate terms and privacy policies.

17. Disclaimers
To the fullest extent permitted by law:

the Site, Content, Products, and Services are provided “as is” and “as available”;
we do not guarantee uninterrupted access, compatibility with every device, or that all errors will be corrected;
we do not warrant that Content is complete, current, or suitable for every person or purpose; and
your use and participation are at your own discretion and risk.

We make reasonable efforts to provide accurate and useful information, but fitness, nutrition, wellness, technology, and individual circumstances can change. You are responsible for evaluating information and obtaining professional advice when appropriate.

18. Limitation of Liability
To the fullest extent permitted by applicable law, BBK COACHING LLC and its managing members, employees, coaches, contractors, representatives, and affiliates will not be liable for indirect, incidental, special, punitive, exemplary, or consequential losses arising from or related to:

access to or use of, or inability to access or use, the Site, Content, Products, or Services;
decisions or actions taken based on Content or coaching;
loss of data, profits, opportunities, goodwill, or business;
conduct or statements of another participant or third party;
unauthorized access caused by your failure to protect Account credentials; or
events outside our reasonable control.

Nothing in these Terms limits or excludes rights or liability that cannot lawfully be limited or excluded. Mandatory consumer protections in your place of residence remain applicable.

19. Indemnification
To the extent permitted by law, you agree to indemnify and hold harmless BBK COACHING LLC and its managing members, employees, coaches, contractors, representatives, and affiliates from third-party claims, liabilities, damages, and reasonable costs arising from:

User Content you submit;
your unlawful or unauthorized use of the Site, Content, Products, or Services;
your violation of another person’s intellectual property, privacy, or other rights; or
your material breach of these Terms.

This Section does not require you to indemnify anyone for that person’s own fraud, willful misconduct, or liability that cannot lawfully be shifted to you.

20. Privacy
Our collection and use of personal information are governed by our Privacy Policy, available at:
https://elevatewithkatriona.com/policy
The Privacy Policy forms part of these Terms. By using the Site or participating in a Product or Service, you acknowledge that health, fitness, progress, communications, photographs, videos, and session recordings may be handled as described in that policy.

21. Electronic Communications and Acceptance
You consent to receive agreements, invoices, receipts, notices, disclosures, and other communications electronically, including by email, through the Site, through your Account, or through the communication channel used for the Product or Service.
Your electronic acceptance, including selecting a checkbox, clicking an acceptance button, making a purchase after being presented with these Terms, or providing another electronic indication of agreement, may have the same legal effect as a handwritten signature to the extent permitted by law.
You are responsible for keeping your email address and contact information current.

22. Changes to These Terms
We may update these Terms from time to time. The updated version will be posted on the Site with a revised effective date.
Material changes will apply prospectively. Where required by law, we will provide additional notice or request renewed acceptance. Changes will not retroactively alter an existing material payment obligation or refund right unless you expressly agree or applicable law permits it.
Continued use after an updated version becomes effective constitutes acceptance where permitted by law.

23. Informal Dispute Resolution
Before beginning arbitration or court proceedings, the party raising a dispute must send a written notice describing:

the party’s full name and contact information;
the relevant Product, Service, order, or Account;
the facts and legal basis of the dispute;
the specific relief requested; and
supporting documents reasonably available.

Notices to us must be sent to teamkatriona@gmail.com with the subject line “FORMAL DISPUTE NOTICE” and copied to team@elevatewithkatriona.com.
The parties will attempt in good faith to resolve the dispute for at least 30 days after a complete notice is received. This requirement does not prevent either party from seeking urgent temporary relief where necessary to prevent immediate harm or preserve legal rights.

24. Binding Individual Arbitration
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.
Except for the matters identified below, any dispute, claim, or controversy arising out of or relating to these Terms, the Site, a purchase, payment, refund, Product, Service, Content, or the relationship between you and BBK COACHING LLC that is not resolved through Section 23 will be resolved by final and binding individual arbitration, not by a judge or jury.
The arbitration will be administered by the American Arbitration Association (“AAA”) under its applicable Consumer Arbitration Rules, as modified by these Terms. The Federal Arbitration Act governs the interpretation and enforcement of this arbitration agreement. The arbitrator may award any individual remedy available in court that is permitted by applicable law.
Unless the parties agree otherwise or consumer-protection rules require another location or remote procedure, arbitration will take place in Clark County, Nevada, or remotely by video, telephone, or written submissions where the arbitrator permits.
The following matters are not required to be arbitrated:

an individual claim eligible to be brought in small claims court, while it remains in that court and proceeds only individually;
a request for temporary or injunctive relief relating to actual or threatened misuse of intellectual property, confidential information, Account access, or system security; and
any claim that applicable law expressly prohibits from being arbitrated.

If a court determines that a particular claim or remedy cannot lawfully be arbitrated, only that claim or remedy will proceed in court after all arbitrable matters are resolved, unless applicable law requires otherwise.
Specific authorization
BY SEPARATELY ACCEPTING THE ARBITRATION PROVISION AT CHECKOUT OR THROUGH ANOTHER EXPRESS ELECTRONIC AUTHORIZATION, YOU AFFIRMATIVELY AGREE TO THIS BINDING ARBITRATION PROVISION AND ACKNOWLEDGE THAT YOU ARE GIVING UP THE RIGHT TO HAVE COVERED DISPUTES DECIDED BY A JUDGE OR JURY.

25. Class Action and Jury Trial Waiver
To the fullest extent permitted by law, you and BBK COACHING LLC agree that every covered dispute will be brought only in an individual capacity.
Neither party may bring or participate in a class, collective, consolidated, representative, coordinated, or private-attorney-general action or arbitration. The arbitrator may award relief only to the individual party seeking relief and only to the extent necessary to resolve that party’s individual claim.
TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AND BBK COACHING LLC WAIVE THE RIGHT TO A JURY TRIAL.
If the class-action waiver is finally determined to be unenforceable as to a particular claim, that claim must proceed in a court of competent jurisdiction and not in class arbitration.

26. Governing Law and Jurisdiction
These Terms and the relationship between you and BBK COACHING LLC are governed by the laws of the State of Nevada and applicable federal law, without regard to conflict-of-law principles.
For disputes that are not subject to arbitration, the parties consent to the personal jurisdiction of the state and federal courts located in Clark County, Nevada.
If you are a consumer living outside Nevada, you retain any mandatory protections of the law of your usual place of residence that cannot legally be waived. Nothing in these Terms requires you to waive rights that applicable law does not permit you to waive.

27. Force Majeure
We are not liable for a delay, rescheduling, interruption, or failure caused by events beyond our reasonable control, including natural disasters, illness, emergencies, labor disputes, government action, utility or internet failures, platform outages, cyberattacks, war, terrorism, civil unrest, or similar events.
Where reasonably possible, we will attempt to resume performance or provide a reasonable alternative.

28. Assignment
You may not assign or transfer your rights or obligations under these Terms without our prior written consent.
We may assign these Terms in connection with a merger, acquisition, financing, corporate reorganization, sale of assets, or transfer of the relevant business, provided that your mandatory rights are not materially reduced.

29. Severability
If any provision of these Terms is found invalid or unenforceable, it will be enforced to the maximum extent permitted or severed, and the remaining provisions will continue in effect, except where Section 25 expressly provides otherwise.

30. No Waiver
Our failure or delay in enforcing a provision does not waive our right to enforce it later. A waiver is effective only if made in writing by an authorized representative.

31. Entire Agreement
These Terms, our Privacy Policy, the applicable checkout information, and any Offer-Specific Terms form the entire agreement concerning your use of the relevant Site, Product, or Service and replace prior discussions or representations on the same subject.
Nothing in this Section excludes liability for fraud or prevents reliance on rights that cannot be waived under applicable law.

32. Contact Us
For general questions, support, and refund requests:
Email: teamkatriona@gmail.com
For legal notices:
BBK COACHING LLC
Attn: Legal
2605 S Decatur Blvd Ste 123 #611
Las Vegas, Nevada 89102
United States
Email: team@elevatewithkatriona.com